Refund Policy

If you buy a JiloTech product and it isn’t right for you, you can ask for a full refund within 30 days. This page explains how.

Effective date: [effective date]

What this policy covers

This policy applies to paid JiloTech products bought through this website or our product websites, including one-time purchases and subscriptions.

Keeply and TechScan AI can currently be installed for free from the Chrome Web Store. Free products and free accounts involve no payment, so there is nothing to refund; you can stop using or uninstall them at any time.

Who handles your order

JiloTech does not currently sell products through this website. Before any sale takes place, this section will name the company that processes orders and refunds.

Our refund window

• New purchases: you can request a full refund within 30 days of the date of purchase, for any reason.
• Subscription renewals: you can request a refund of a renewal payment within 30 days of the date it was charged.
• After a refund: access to the paid features covered by the refunded payment ends.

How to request a refund

1. Please contact us at [support email address] or through the contact form, choosing “Billing or refunds”.
2. Include the email address used for the purchase and your order or receipt reference, so we can find it quickly.
3. Approved refunds go back to the original payment method. How long the money takes to appear depends on your bank or card provider.

Cancelling a subscription

You can cancel a subscription at any time, using the link in your receipt email or by contacting us. Cancelling stops future payments; you keep access until the end of the period you have already paid for. Cancelling doesn’t refund the current period automatically. If you want a refund as well, request one as described above within the refund window.

Renewals and price changes

Subscriptions renew automatically at the end of each billing period (for example, monthly or yearly, as shown at checkout) until cancelled. The price, billing period and any taxes are shown before you pay. If a subscription price changes, we will tell you before the change applies to your next renewal, so you have time to cancel.

Your statutory rights

This policy is in addition to your legal rights, not instead of them. Consumers in the UK, European Union and some other countries have a statutory right to withdraw from an online purchase within 14 days. For digital content and services, that right can end once the content or service is supplied with your agreement. Our refund window applies whether or not that statutory right still applies to you.

Questions

If you have any questions about refunds or billing, email [support email address] or call [support phone number].